A sua conta
Information on Alternative Dispute Resolution Entity (applicable exclusively to singular persons, see clause 2, point c) of the General Terms and Conditions of Sale
Pursuant to article 18 of Law no. 144/2015, of 8 September, it is hereby informed that, in the event of a dispute regarding the supply of goods, the Client (understood, reiterates itself, as a singular person when acting for purposes that do not fall within the scope of its commercial, industrial, artisanal or professional activity) may resort to one of the following Alternative Dispute Resolution Entities
Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL)
Building Ninho de Empresas, Estrada da Penha
8005-131 Faro
Phone.: 289 823 135
Email: apoio@consumidoronline.pt
Web: http://www.consumidoronline.pt
Consumer Disputes Arbitration Center of the District of Coimbra
Av. Fernão Magalhães, n.º 240, 1º3000-172
COIMBRA
Phone.: 239 821 690 /289 /
Fax.: 239 821 690
Email: geral@centrodearbitragemdecoimbra.com
Web: http://www.consumidoronline.pt
In the case of contracts entered into in the Metropolitan Area of Lisbon:
Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, 116, 2.º
1100-207 Lisboa
Phone: 218 807 030 / Fax: 351 218 807 038
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
In the case of contracts entered into in the Metropolitan Area of Porto:
Porto Consumer and Arbitration Information Center
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
Phone.: 225 508 349 / 225 029 791 / Fax: 225 026 109
Email: cicap@mail.telepac.pt
Web: www.cicap.pt
In the case of contracts concluded in the "Vale do Ave" (municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho e Vizela):
Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Rua Capitão Alfredo Guimarães, n.º 1
Phone.: 253 422 410 / Fax: 253 422 411
Email: triave@gmail.com
Web: www.triave.pt
In the case of contracts concluded in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vila Verde:
Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal) Braga:
Phone.: 253 617 604 / Fax: 253 617 605
Email: geral@ciab.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal) Viana do Castelo
Av. Rocha Paris, n.º 103 (Building Vila Rosa)
4900-394 Viana do Castelo
Phone.: 253 809 335 / Fax: 253 809 389
Email: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt
In the case of contracts concluded in the Autonomous Region of Madeira:
Madeira Consumer Conflict Arbitration Center
Rua Direita, n.º 27, 1.º 9050 - 405 Funchal
Phone.: 291 750 330
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt/Início/tabid/2927Default.aspx
In the case of contracts concluded in any other place not included in points 1 to 7 above:
National Consumer Conflict Information and Arbitration Center (CNIACC), with the following contacts:
Faculty of Law of the New University of Lisbon
Campus de Campolide1099-032 Lisboa
Phone.: 213 847 484
Email: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org
More information on Consumer Portal www.consumidor.pt